The access to the customer and tech support that a shared web hosting company offers will tell you a lot for the services which they supply too. In the event that you are allowed to use just email messages and / or tickets, you have most probably found some reseller and not the web hosting supplier. When this is the case, you may have to wait for a couple of days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may need to contact the actual web hosting company for further help. If the provider offers you several options for communication with fast response time available at any time, they're almost certainly the top provider, not only a reseller. Therefore you will get well-timed assistance and excellent support since they'll have immediate access to the servers where your account is. No matter what the issue - sales or technical, it's always better to get in touch with your hosting company right away via your preferred method of communication.

24/7 Customer Support in Shared Web Hosting

We supply 24/7 customer, billing and technical support for our shared web hosting. Even if you aren't our customer yet and you have some questions, we will assist you right away and give you the necessary information, to give you a choice to make the best decision when you purchase your new web hosting account. We are available any time, including weekends and holidays, and we provide you with multiple ways of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we have several phone numbers around the world, therefore you will be able to call the one that is closer to you. The maximum response time for the email messages and the tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days to get assistance for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you are able to take full advantage of our 24/7 technical support services even on official holidays. All of your websites will be available all the time and so will we. With a lot of contact options, you'll be able to select the easiest method to get in touch with us and inquire about our services in case you don't have an account yet, or ask for assistance if you're already one of our customers. You're able to give us a call, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour reply time guarantee, even though it rarely takes more than 20 mins to get assistance regardless of the nature of the trouble. Using our customer and technical support services, we'll be there for you when you need us, not several days later.

24/7 Customer Support in VPS Servers

Every VPS server package that we provide includes 24/7 customer and tech support, therefore in case you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your benefit, we supply different means of communication - telephone support with a couple of local numbers around the globe, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems as it'll be much easier to monitor what is going on. The maximum warranted response time for all of the email messages and tickets is 60 minutes, however it hardly ever takes that long to get support. When you obtain the Managed Services upgrade that we provide, our admins can also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server from our company, you can contact us anytime using several channels and the max time that you will need to wait for an answer is approximately 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of general questions or you would like to find out about our hosting solutions before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. In the event that you're looking for help with third-party software that you cannot deploy or run efficiently, you can add the Managed Services upgrade to your package and our sysadmins will assist you.