A ticketing system is the most widespread communication channel that web hosting providers offer to their clients. It is usually part of the billing account and is the quickest way to fix a problem that requires some time to examine or that has to be forwarded to a server administrator. Thus, all replies added by either side will be stored in the exact same place in case someone else wants to work on the given problem and the information already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than 2 accounts to do a given operation or to contact the company’s help desk support staff. In case you would like to administer a couple of domains and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Furthermore, it may take a significant span of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting include an integrated trouble ticket system, which is an integral part of our custom-created Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same place – invoices, website files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different admin consoles. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with a few clicks without having to log out of your Control Panel. In the meantime, you may select a category and our system will offer you a number of educative articles, which will give you more info and which may help you fix any specific issue even before you actually send a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia Control Panel, which we have developed for our semi-dedicated servers, which suggests that you will not require some other platform to contact our customer care staff – you can do this on the spot in case you confront a challenge. Submitting a new ticket requires a couple of clicks of the mouse and finding an older one is equally simple. With our intelligent search functionality, you can quickly track down any ticket that you’ve submitted in the past. You can submit a ticket whenever you want since our customer service team members are available to you 24 hours a day, 7 days a week, 365 days a year and reply within the hour, although it rarely takes that much to receive a reply. With Hepsia, you will have everything in a single place and you can forget about needing to use 2 or more platforms to troubleshoot a simple issue.