If you’ve ever got any enquiries about the web hosting service in general or you experience a problem with your websites, you will need to get in touch with the respective web hosting provider’s customer support team. It may not make a difference how fast they will answer when you have a general enquiry, but a problem like an ill-implemented software app update, for instance, may lead to your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be down. If you offer goods or services online, any downtime will influence your website in a destructive way and you can lose current or potential clients. Many web hosting providers, chiefly resellers, reply to e-mails and support tickets within twenty four hours, but in the online realm this is much too long, since customers will scarcely ever go back to a site that is not functioning correctly for long periods of time.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can just forget about waiting around for hours, or even a whole day, to get an answer to a tech support ticket or an e-mail. Regardless of when you get in touch with us, we will get back to you within no more than 60 minutes with any technical or pre-sales inquiries that you might have. In fact, our actual reaction time almost never surpasses twenty to thirty minutes. As we’re on duty day and night, you will always get help in a timely fashion and we understand precisely how critical that is in the Internet age. As soon as you contact us, we’ll answer your inquiries. In case you confront any technical problem, we will rectify it for you, or we’ll supply you with all the required information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service staff reps will be at your disposal at all times and they will respond to any ticket that you submit from our web hosting Control Panel within less than one hour. The ticket response time is guaranteed irrespective of whether you have a generic query connected with your semi-dedicated server or you encounter a certain obstacle and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week to tackle any billing, general or technical issue. If you get in touch with us about anything that’s within our capability, we’ll resolve it before we answer, so you will not have to wait for hours or even days while the problem lasts. If there is something that you need to do on your end, we will supply you with the required info – what workable solutions to try out, what actions to take, etc.