Phone Support in Shared Web Hosting
Our shared web hosting plans include telephone support fourteen hours per day even on official holidays, so that if you don't have an account yet, you will be able to give us a call and learn more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you will be able to contact the number which is nearer to you. In case you are a current customer, we will assist you in a timely manner with all of the general and billing issues and with various tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's more convenient to talk to a live person and get things done instantly. Certainly, some issues cannot be taken care of on the telephone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we offer feature live phone support for 14 hours a day. If you are unsure which package is appropriate for your websites, you'd like to learn more about the package's specs or you'd like to have any other kind of info about our services, you're able to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our support agents will assist you. If you already own an account, you can get in touch with us about sales and general matters, although we are often able to help with many technical issues as well. For entirely technical problems you'll have to employ our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the better option when your problem requires longer time to be resolved or it has to be escalated to our system administrators.