A 99.9% Server Uptime
Our shared web hosting platform is based on a secure, enterprise–level hardware architecture and a heavily modified version of Linux. Thus, no matter what your web site is, or how many visitors you have, or even if there is a DoS assault, our machines will stay up and your web sites will remain visible online.
Our shared web hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on top–hole hardware provided by Juniper. And on each and every router, we have configured a firewall with an intricate set of rules as a way to sift out all shady requests.
In this way, in each of our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not delighted by our web hosting services, or if you find them insufficient, or if you decide that you should use a VPS servers rather than a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will keep full control of your domain names even if you delete your account with us.
24/7 Technical Support
We’ve meticulously hand–picked each single member of our 24x7 support staff to make certain that we can offer you the very best help desk support service you can get. Each one of our customer service technicians has lots of years of experience dealing with hosting accounts behind his back, hence they know what they are doing. Besides, they are at your disposal 24–7 – you’ll be able to get in touch with them at any time and they will reply as quickly as possible.
Their average response time is well under 20 minutes, while with many other hosting firms you have to wait for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to in under sixty minutes.