A Sixty–Minute Response Time Guarantee
Every assistance request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your support ticket or email calls for additional assistance from a server administrator, we will timely forward it and leave a comment to notify you that your matter is being examined. If you make use of the Managed Services package, any of the tasks included there will be performed at a time of your liking.
A Top–Notch Customer Support Service
Should you require assistance while using our Web Site Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, do get in touch with our tech support staff at any moment through the ticketing system. Furthermore, in case you need help managing your dedicated web hosting server, you can order the Managed Services package, which includes weekly OS updates, installation and problem troubleshooting services, server monitoring and rebooting procedures, backup hard disk drive space, etc.
A User–Friendly Help Section
Every dedicated server comes with our free–of–charge Web Site Control Panel, which boasts an in–depth knowledge base plus a group of educational video tutorials. Whenever you need help working with the Web Site Control Panel, just press the Help or Videos buttons located in the upper right corner.