1 hour ticket response
We are committed to supplying a swift and adequate answer to every customer support ticket sent by a customer. Our proficient client service team members will review your situation and will think of the best solution. We offer a 1–hour response time guarantee for all customer support tickets. In reality, our average technical support ticket response time has proved to be twenty minutes.
An Outstanding Client Support Service
Our tech support team members have considerable experience in the shared web hosting sphere and are proficient enough to come up with a prompt answer to your problem. If, however, the problem at hand is not within the competency of a customer service technician, the helpdesk ticket will be forwarded to a programmer or sysadmin for additional investigation.
An Easy–to–Browse Help Section
To help you get a quick tip on how to use a particular service, we have included a truly intuitive Help section in the Web Site Control Panel. You can browse through a wide collection of web hosting account administration articles and website management articles, refer to the F.A.Q. database or check out our instructional video tutorials.
